How to find your Castle Cab driver at the Indianapolis International Airport
Because we are an "out of town" (relative to Indianapolis) taxi service, we are not permitted to pickup curbside due to security restrictions. Instead, your driver will be sitting or standing in a place called the Ground Transportation Center awaiting your arrival.
The following instructions will help you to locate the GROUND TRANSPORTATION CENTER
- Locate the GROUND TRANSPORTATION CENTER on the included map.
- There are green signs in baggage claim which say GROUND TRANSPORTATION CENTER which may be useful to look for.
- To walk to the GROUND TRANSPORTATION CENTER, exit the lower (baggage claim) level of the terminal at the American/American Eagle or Northwest baggage claim areas.
- Upon exiting the terminal, cross all lanes of traffic walking directly towards the parking garage (the GROUND TRANSPORTATION CENTER is in the parking garage).
- Upon entering the GROUND TRANSPORTATION CENTER, you will find it to be a relatively small area, perhaps 1000-1500 square feet. There are a number of desks with signs above them ("booths"), as well as sitting areas.
- Your Castle Cab driver should be waiting for you inside the GROUND TRANSPORTATION CENTER.
- If you have any difficulty finding your driver, call 765-653-8294 (taxi) for further instructions.
Frequently Asked Questions
Q: I have reserved a taxi, and have been waiting for the car to pull up to the curb in front of the GROUND TRANSPORTATION CENTER, but he's not showing up.A: Your driver should be inside of the GROUND TRANSPORTATION CENTER.
Q: I see many Indianapolis area taxis pulling up to the curb. Why doesn't Castle Cab do this?
A: Due to security restrictions, out-of-town taxi's may not pick up curbside. This is a security issue, we have no control over it.
Q: I cannot find the GROUND TRANSPORTATION CENTER, but a curbside cab driver says there is no such place, and I must pay him ($80-$140) to take me to Greencastle.
A: This is more common than you would think. Don't fall for their story, call 765-653-8294 (taxi) for help.
Q: Is there anyone at the airport who could help me find the GROUND TRANSPORTATION CENTER?
A: Many airport personnel are aware of where the limousine booths are (in the GROUND TRANSPORTATION CENTER). If you find these limo booths, you've found the GROUND TRANSPORTATION CENTER.
Q: I'm in the GROUND TRANSPORTATION CENTER, but no one has approached me about a ride to Greencastle. What should I do?
A: Your driver should be in the center, but if you cannot find the driver, you may call 765-653-8294 (taxi).
Q: Why do you require reservations?
A: We don't, but they are strongly recommended. We recommend that airport reservations be made at least 2-3 weeks in advance. This is to reduce your chances of going through the inconvenience of not getting an available cab.
Q: I made a reservation to be picked up at the airport. When asked for my flight information, I didn't give the correct flight number, or correct STA (scheduled time of arrival) exactly. Why is no one showing up?
A: Our system will dispatch a taxi based upon your flight's STA vs. ETA as announced via the internet by the corresponding airline. Therefore, if we are given erroneous flight information, a cab would never be dispatched by the system. Please be sure when making reservations that you give the correct information.
Indianapolis International Airport - Lower Terminal Map
